Have you noticed how people don’t lose their cool when kept waiting? In the old days, it wouldn’t take much of a delay for your average “very important and very busy” person to get angry at unexpected delays…

Now, thanks to smartphones and 3G, every idle moment is welcomed as an opportunity to catch up on email, read the news, or stare into Twitter…

Doctor’s appointment running late? No problem.

Queue at Home Affairs? Sweet.

The mobile web is making us better people… and even more amazingly, its giving us a reason to look forward to delays!

PS: Alfred Thorpe has a great suggestion: Anyone trying to calm down irritated clients (ie: doctors) should offer free Wi-Fi