There are no days off

If you’ve chosen to be an entrepreneur, you’ve chosen a life of always-selling. You always need to have your game face on. You always need to be optimistic. You always need to be charming. You always need to high energy. You always need to be at work early. You always need to selling. There are…

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A peak can very quickly become a valley if you have no friends

Sometimes things go well. You keep winning, you’re a success, you have power. That’s a dangerous time. If you’re not careful, you won’t keep your friends. Success will go to your head, you’ll become arrogant, you’ll think you need no one else, you are master of the universe. You’ll be at the peak, but if…

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Make sure your customer knows you heard her

It’s not good you putting your customer’s agenda first if she doesn’t think you know what her agenda is. Spend time repeating back to her what her agenda is. Make sure she knows that you’ve heard her, that you understand her needs.

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Focus on your customer’s agenda

Do you want to be a great salesman? Stop thinking of your agenda, and start focusing on your customer’s agenda. Good salesmen only think of their own agenda. Great salesmen only think of their customer’s agenda. The customer likes that. If the customer trusts you’re batting for her, she’ll buy from you.

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Hard work can’t beat a bad economy

Blood, sweat and tears can’t beat a bad economy. So be careful before ploughing on in the face of a recession. Maybe the better path is to admit defeat, or batten down the hatches and wait out the storm. Better to live to fight another day than fight a battle you can’t win.

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You can be right without the other guy being wrong

Most arguments are not binary. You may be right, but that doesn’t make the other guy wrong. Once you grasp this, conflict becomes easier to resolve. Instead of spending energy proving the other guy is wrong, you can spend energy finding common ground. Ideally, you can find a path where you come out on top,…

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No one wants to buy from a loser

No matter what you’re selling, be it shares, policies or iPhones, you gotta look like a winner. Dress for success. Look smart. Shave. Look like a WINNER. No one wants to buy from a loser.

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Act as if

If you want to be best speaker, act as if you already are. If you want to have more empathy, act as if you’re someone who really listens. If you want to be a patient person, act as if you’re patient. Acting is not faking. You’re simply practicing. You’re getting your mindset right so that…

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There should be no conflict between customer experience and shareholder returns

If you give your customer a great experience, it’s always good for your shareholders. Great customer experience = loyal customers = more customers = more revenue = more profits = more dividends. If you find yourself in a situation where your customer experience is not aligned with your shareholder returns, you’re doing something wrong. Maybe…

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Give bad news early

Good news is great to deliver, but the timing generally has no impact on the news itself. Whether early or late, it’s still good news. Bad news is a different story. Bad news triggers action, which in turn can mitigate the negative turn of events. The later bad news delivered, the less events can be…

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Give her just one more chance

Sometimes she just isn’t the person for your company. Move on. But sometimes she is. She just needs one more chance. Better that that to go through cost and hassle or firing her and hiring someone new. Give her just one more chance.

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