One of your team has dropped the ball.

It’s a virtual own goal.

What do you do?

Shout at her? Embarrass her in public? Hold your head in despair?

Or do you pat her on the shoulder, turn back and get back to winning?

You can decide for yourself which path leads to trust in a team.

In business, mistakes happen.

People drop the ball.

But without trust, you can never win.

Use mistakes to build trust.